I applied for a job last week from hotjobs.com ... not usually a good place cause sooooooooooooo many people apply from there ... and you never hear anything back ... but this time I did ... it was for a job at vipdesk.com ... and what I got back was a short essay ... it took me 3.5 hours to fill out but I did and emailed it back the same day ... but heard nothing from them for several days ... so two days ago I emailed again verifying they received my email and attachment because I was very interested in the job and it combined everything I love to do ... and that I had been thinking about it since I had received their letter ... below is a copy of what I had to fill out ... I really think it should be sent to people you are seriously considering interviewing ... and I think something should have been emailed back to me ... even if it said thank you for your interest but we don't want you ... tell me I am crazy for being upset about hearing nothing after reading all I had to fill out ...
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| Call Center Concierge Application Please complete the following information and forward electronically to _________@vipdesk.com . Please also attach a copy of your resume. Date: Name: Address: City, St, Zip: Daytime Phone Number: Evening Phone number: Best time to contact: Email address: Position for which you are applying: What is your minimum salary requirement? : . I have extensive knowledge of the following cities: How did you hear about us? (If Internet, please list website address) I. Relevant Experience: A Concierge needs to be resourceful, creative, “in-the-know” and have a passion for customer service. Please list three (2) job, volunteer work, hobbies and/or professional training experiences that you feel demonstrate these qualifications: 1) Relevant skill(s) developed: 2) Relevant skill(s) developed: II. Computer Experience: Please indicate your familiarity and comfort with use of the Internet: ____________ (see levels below) 1 = Web Wizard (heavy use, use chat often, daily part of my life) 2 = Cyber Savvy (regular use, strong familiarity and comfort) 3 = Dot Comer (coming up to speed, semi-regular use) 4 = Net Newbie (limited or no use, need training) Telephone experience (please describe your previous experience with telephony communications): Spelling (rate your spelling ability in typing email messages or online chat): Excellent _____ Good _____ Fair Typing Speed: ____wpm Foreign Languages: (Please list any languages, other than English, that you understand fluently) Language: _____________ I can _____Read ______Write _____Speak Language: _____________ I can _____Read ______Write _____Speak Language: _____________ I can _____Read ______Write _____Speak For each of the languages you have indicated you are fluent in, please provide us with a 100 word writing sample describing your experience using foreign languages in the work place. Are there any other position related skills or experiences that we should know about you: III. Expert Areas: Please check three (3) areas in which you possess a strong interest or expertise: ___ Accommodations ___ City/Visitor Information ___ Dining ___ Entertainment ___ Sports/Recreation ___ Travel ___ Household Services ___ Premium Event Tickets ___ Flowers and Gifts ___ Other:_____________ ___ Other: _____________ ___ Other: _____________ IV. Your Favorites: Please list your favorite magazines/publications and your favorite web sites: 1. Magazines: 2. Web Sites: V. Be A Concierge! Please complete the following sample requests and prepare a response that you would provide to a customer (please be brief). Also, indicate the resource(s) you would use to research the response (I.e. web site, publication, personal experience, etc.) 1) What type of accommodations can you recommend in (Your City of Expertise) for each of these three situations? I- I’m a business traveler w/a budget ii- I’m in town for vacation and do not have a budget iii- I’m a business traveler and do not have a budget Resource(s) used: 2) Can you offer a dining recommendation in (Your City of Expertise) for each of these three categories? I- Romantic Restaurant ii- Favorite Steak House iii- Trendy Restaurant Resources used: VI. Are You Ready? When are you available to start work? Month____ Day ____ Are you looking for a part time or full time schedule? (check one) __ Part time (between 16-30 hours per week) __ Full Time (up to 40 hours per week) How many hours per week can you work (16 hours minimum / 40 hours maximum) _____ hours What is your work schedule availability? Our hours of operation in the call center are 8am-12midnight, Monday through Sunday. Please note times and days of the week you are available to work (Monday – Sunday. Some Weekends and Holidays are a must!). All scheduled hours are in Eastern Time Monday: _____________ Tuesday: _____________ Wednesday: _____________ Thursday: _____________ Friday: _____________ Saturday: _____________ Sunday: _____________ Do you have any scheduling limitations? __yes ___no Are there specific times you cannot work? __yes ___no If yes to either question above, please explain I am willing to submit a background security evaluation. __ yes ___no I am willing to sign a non-compete/non-disclosure agreement __yes ___no During the last fifteen years, have you ever been convicted of, plead guilty to, or received probation, deferred adjudication, or any other type of alternative method of supervision or correction for a felony or a misdemeanor having a penalty of imprisonment or a fine of over $500? (Answering yes is not an automatic bar to employment but will be considered in relation to specific job requirements.) ___ yes __no If yes, explain __________________________________________________________ During the last fifteen years, have you ever filed for bankruptcy or had an account placed with a collection agency. (Answering yes is not an automatic bar to employment but will be considered in relation to specific job requirements.) __ yes ___no VIII. General: Briefly discuss your best customer service experience. This could be an incident where you felt you received excellent customer service, or you personally provided the outstanding service. Briefly discuss your worst customer service experience. What would you have done differently to make the experience better for you, the customer? What interests you about becoming a Concierge? |
To fill all this out and not hear a thing is driving me crazy ... this came to me as a 3 page word document and ended up being 8 pages when I was finished ... crazy!!
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