boycotting Jiffy Lube

I am now boycotting Jiffy Lube ... I used to love them but the assholes at the one by our house ruined it for the whole company ...


weekend before last David took his work van in ... and had $1300 worth of work done at the Sears Auto Center and the Jiffy Lube [by our house the two are connected and work together] ... anyway our cost at Jiffy Lube was $204.45 ... by mistake the guy rang up someone else's car on our card for a total of $244.77 as well as the $204.45 ... he said $244.77 was refunded but after a week the credit hadn't shown up on our account ... I called and they said we needed to come in on Monday ... David called on Monday because we weren't going to make it home in time to get there before they closed but the guy wouldn't do anything over the phone or by fax ... so last night David went into Jiffy Lube ...


The manager actually laughed in his face and said "No I am not giving you your money back, I told you to come in on Monday" ...


EXCUSE ME ... you charged my card for someone else's work you can't keep that money ... well David got really really pissed and walked out into the shop and yelled "Give me my fucking money back" ... and left ... when he got home he called and yelled into the phone "Give me my fucking money back" ... then he called Jiffy Lube's corporate office ... they put him on hold and called the store ... well the store called the police and said he threatened them and used racial slurs [David would NEVER do that] ... and Jiffy Lube corporate said there was nothing they could do ... David wasn't getting his money back if the shop didn't want to issue the credit ...


meanwhile I found the phone number for the person whose bill they charged us for and left him a message [since his name and everything was on it I knew who and where to look] ... I then called our bank who promptly issued a credit ...


I don't understand how Jiffy Lube can get away with this ... it is robbing us ... it is such bullshit it is crazy ... so today I am writing letters to the CEO's of both Sears and Jiffy Lube ... I just don't understand how this is legal ...